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Evaluation · Service review · Organisational improvement

Evaluation, review and organisational improvement

Reviewing policies, services and participation pathways, developing indicators and translating findings into practical recommendations.

Explore the detail:
Project context
Organisation
Merri-bek, Maribyrnong and Darebin councils
Context
Council employment experience
Practice
Evaluation · Service review · Organisational improvement

Evaluation and implementation frameworks

At Merri-bek, Alisha connected integrated health and wellbeing planning with actions, indicators, theory-of-change approaches and reporting. During homelessness strategy implementation, she worked with colleagues to enter the four-year action plan into Council’s corporate planning system and establish an evaluation framework.

Reviewing services and tools

At Maribyrnong, Alisha led the translating-and-interpreting service review, bringing research and staff perspectives into a report, presentations and policy recommendations. She designed and piloted a Gender Impact Analysis tool, collated workshop feedback and prepared an evaluation report with recommendations for training and implementation.

Improving participation processes

At Darebin Intercultural Centre, Alisha reviewed and redesigned the expression-of-interest programme into three clearer streams for community-led partnerships. This connected access to funding, venue space and programme support with more understandable participation pathways.

Practical outputs

The work produced review findings, policy recommendations, pilot evaluation, planning indicators, an evaluation framework and revised participation pathways. These outputs supported organisational decisions and implementation; the individual project accounts explain her role and the available evidence.

Support available

Soft Infrastructure can scope programme and policy reviews, evaluation frameworks, stakeholder interviews, evidence analysis, findings reports and prioritised recommendations. Deliverables are agreed around the decision an organisation needs to make.

Contribution, evidence and limits

This account describes Alisha’s contribution in the project context identified above. Read the role credits and source links alongside the account. Prior Council employment and partner-led work inform Soft Infrastructure’s practice; they are not presented as new consulting commissions. Outputs and activities are described where documented. No additional measured outcomes or causal impact are inferred.

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