Facilitation and complex problem-solving

Design and facilitate workshops and meetings that help groups work through complex questions and agree practical actions.

When to engage

When a team, partnership or community group needs a purposeful workshop, an independent facilitator or support with competing priorities.

How the work is approached

The scope is tailored to your decision, timeframe, community and available evidence.

Workshop facilitation, meeting facilitation, complex problem-solving and shared direction.

  1. Step 01

    Prepare with purpose

    Clarify the session’s purpose, participants, decision authority and areas of disagreement. Agree access needs and boundaries.

  2. Step 02

    Design the session

    Prepare an agenda, prompts and participation methods that give people different ways to contribute.

  3. Step 03

    Facilitate discussion

    Make room for quieter voices, surface assumptions and distinguish agreement from unresolved issues. Adapt to the group without losing the purpose.

  4. Step 04

    Document next steps

    Capture decisions, outstanding questions, responsibilities and follow-up. Check that the record reflects the discussion.

Possible outputs

  • Session preparation and agenda
  • Independent facilitation
  • Decision record, responsibilities and next steps
  • Session design and agenda
  • Independent workshop or meeting facilitation
  • Discussion and decision record
  • Actions, responsibilities and follow-up plan

Scope, outputs, responsibilities, timing and fees are agreed before work begins.

Relevant experience

Examples include work from Alisha Abate’s previous Council roles and independent practice. Each account explains the contribution and context.

Related support and resources

How this connects with other support

A workshop may be one part of a wider engagement process. If the decision needs input from people beyond the room, facilitation can be combined with participation planning, research and a findings report.

You can start with the service name that feels closest to your brief. We will clarify the right combination before agreeing the work.

Practical articles for your brief

Council teams, public agencies, community organisations, cross-sector partnerships and built-environment projects.

Read the related practical guide ↗

Talk through your brief.

Share the issue, timeframe and support you need.